Gold Reseller Charter.

Our Promise to You

 

 

Our Promise to You

We want to make sure that Chess is truly ‘a great place to be a Customer’, and that’s why we’re passionate about our promise to our Resellers

  • Dedicated Account Manager
  • UK based experts to answer your calls within one minute
  • Four hour response time

Dedicated Gold Reseller team

   0330 1025 615 

goldresellers@ChessICT.co.uk

Voice

Calls|Numbers|VoIP|Mobile|Inbound

Connect

Broadband|IoT|Ethernet|Networks

dewalt icon page-dualSim

Cloud

PBX|Backup|ICT|Software|Text|Billing

Escalation

Should you feel that you need to escalate any issues please see below.

AFTER 4 HOUR

Customer Support Team Leader

Helen Shemilt
helenshemilt@chessict.co.uk

0330 159 8036

AFTER 8 HOURS

Head of Customer Support

Michael Leighton
michaelleighton@chessICT.co.uk

03301 598 035

AFTER 24 HOURS

Head of Customer Service

Emma Stott
emmastott@chessICT.co.uk

03301 598 034

AFTER 48 HOURS

Group Managing Director

Stephen Dracup
stephendracup@chessICT.co.uk