Manage your business and your customers any time, anywhere
Provision, report faults, reduce churn and more
Mobility & Flexibility
Get access to vital information, wherever you are
Our experts are only ever a call away
Obtain product, support and service information at any time.
Do you wish to have more ownership over your customer information? Our portals help you to manage orders, NGNs, faults, reports and Call Data Record (CDR) downloads. You can also access our Partner Airtime Management portal, which includes retention and churn reporting tools for mobile contracts.
Retain Customers, Reduce Churn
We know how important it is for all our partners to maximise customer retention and minimise their churn. Chess’s online Cloud Services now has a new retention and churn management platform for mobile contracts.
With our retention and churn management tool you can:
Stay up to date with contract end dates and more
Overview of Contracts
View your current customers who are eligible for re-signing
Full reports on your churn performance
Monthly and quarterly analysis of your contracts